Returns & Exchanges
- Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.
- Actual product color may vary slightly from the image shown.
- Claims must be submitted within 3 days of the delivery date, accompanied by picture proof of the parcel’s condition.
- Please note that in order to proceed with any claims related to damaged or missing items, we require a video recording of the parcel and each product opening process as part of our exchange policy.
- The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition.
- The original invoice is required for exchange.
- Products sent for exchange (if applicable) must be properly packed by the sender to prevent any damage or loss during transit; items received in damaged condition due to inadequate packaging will not be eligible for exchange.
- Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product’s condition.
- Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.
- Requests for replacement due to a change of mind, shade preference, or product choice are not applicable.
- The Texture Beauty has the right, at its the sole discretion, to accept or deny the request for exchange.
- Upon the acceptance of request for exchange, the customer will be notified by our customer service.
- We do not offer cash refunds; instead, we will issue a coupon for your next purchase.
- Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.
- Please note, the items purchased from our retail outlet cannot be sent to us for exchange through courier. The items can be exchanged at our retail outlet.
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